Return management system for marketplaces and stores.
Follow every return from the customer or courier to a clear decision on stock and money.
One to ManyReturns
From the customer or courier to a clear stock decision.
Coming back
42
To grade
9
Restocked this week
118
Open claims
5
| Return | From | Next step |
|---|---|---|
| RT-20418 |  Amazon | Restock |
| RT-20417 | Courier (RTO) | Restock |
| RT-20416 |  Flipkart | File claim |
| RT-20414 | Website | To grade |
What is a return management system?
A return management system follows goods coming back from customers and couriers, and helps you decide what happens to each unit and to the money. Without it, returned stock goes back on sale unchecked, parcels disappear, and claims are missed.
O2M brings returns from every channel into one place. A returned unit never goes back on sale by itself. It waits until your team checks it, so damaged items are not sold to the next customer.
Parcels coming back to you, known as RTO (return to origin), are listed with the date they are expected. Their units stay held for the order, and nothing is written off by itself. With Warehouse Management, returns are received and graded in Return QC, and claims are tracked until the money is paid.
What Returns Management does for you.
Nothing is restocked by accident
Every returned unit waits for a decision.
Follow each parcel
See what is on its way back, and what is late.
Grade what comes back
Check each unit, then inward what passed.
Recover your money
Track claims with marketplaces and couriers.
Returns from every channel in one list.
Each return appears as soon as the channel reports it, with the order, product, customer, units and refund.
One to ManySample dataReturns
From the customer or courier to a clear stock decision.
Coming back
42
To grade
9
Restocked this week
118
Summary cards
Total returns, units returned and the amount refunded for the period you choose.
Cancellations
Every cancelled order with who cancelled it and when. The cancelled amount is never taken off your revenue.
Search and filters
Find a return by return ID, order ID or customer, and filter by marketplace and date.
Counter and office returns
Store returns and exchanges, and returns of office orders, are handled with a credit note.
Follow every parcel on its way back.
Each parcel shows its AWB, courier, reason, expected date and the warehouse it goes to. Overdue parcels raise an alert, and you decide what happens next.
One to ManySample dataParcels coming back
Follow every parcel on its way back, and receive it or mark it lost.
Coming back
42
Received today
18
Late
5
How parcels get listed
An order cancelled after shipping, a channel or Shiprocket reporting a return, or your own choice on the order or a failed delivery.
More days
If the courier says the parcel is still on its way, give it more days and it is expected again until the new date.
Mark lost
Units are written off and a claim is opened. If the parcel turns up later, receive it as usual and an unfiled claim is withdrawn.
Failed deliveries
With Warehouse Management, ask for another attempt before the parcel comes back.
Decide what happens to every unit.
Your QC desk receives the parcel, counts what came back and grades each unit. Your stock team then puts good units back and keeps damaged units apart.
One to ManySample dataReturn quality check
Check and grade each returned unit, then inward what passed.
To grade
9
Passed today
34
Damaged
4
Grading
Grade each unit A to D, with a note and photos.
Inward
Units that passed go to a sellable bin, and damaged units go to a damaged bin. Only grade A goes back on sale.
Without Warehouse Management
Returned units wait in Returned items, where you add them to stock, mark them damaged or mark them not received.
Parcels with no order
Log a parcel with a torn label, then match it to an order, add it to stock, send it back or scrap it.
Recover money from marketplaces and couriers.
Claims are opened for you for damaged, missing, wrong and lost units, and followed until the money is paid.
One to ManySample dataClaims
Track claims with marketplaces and couriers.
Open claims
5
Claimed
₹42,800
Won this month
₹28,400
Claim stages
Each claim moves from open to filed, then approved or rejected, then paid. It can also be withdrawn.
Totals
See the value of open, filed and approved claims at a glance.
Lost parcels
Every parcel marked lost opens a claim for you.
Deadlines
With Automations, never miss a claim window: see what is due and remind the owner.
Simple from the first day.
Step 1
Track
Follow returns and parcels coming back.
Step 2
Receive
Receive the parcel, or mark it lost.
Step 3
Check
Grade each unit and decide what happens.
Step 4
Close
Restock, write off or file a claim.
What each grade does.
Every returned unit gets a grade, and the grade decides what happens next.
| Grade | Condition | What happens |
|---|---|---|
| A | As new | Back on sale, channels updated, putaway task created |
| B | Needs refurbishing | Stays on hold, then marked refurbished or damaged |
| C | Damaged | Moves to Damaged and can be scrapped. Open a damage claim |
| D | Missing or wrong item | Units are written off and a claim is opened |
RTO statuses.
| Status | What it means |
|---|---|
| Expected | On its way back |
| Overdue | Not back by the expected date. Nothing is written off: check with the courier, then decide |
| Received | Back at your warehouse |
| Lost | Marked lost by your team. It can still be received if it turns up |
| Not coming back | Delivered after all, or the order was restored |
Everything in one place.
Returns and cancellations
- Marketplace and website returns
- Counter returns and exchanges
- Returns of office orders
- Refund references for UPI and card
Courier returns
- RTO register
- Failed deliveries
- Late in transit view
- Unidentified returns
Stock decisions
- Restock, damaged or not received
- Return quality check and grading
- Inward by stage
Claims
- Marketplace and courier claims
Wherever goods come back.
Marketplace sellers
Returns, RTO and claims for every channel in one list.
ExploreFashion brands
Size and fit returns graded and put back on sale quickly.
ExploreElectronics sellers
Serial numbers checked on every return.
ExploreStores and chains
Returns and exchanges at the counter with a credit note.
ExploreHow to choose a return management system
Returns decide how much of your margin you keep.
No automatic restocking
Units should wait for a check, so damaged goods are never sold again.
Every parcel followed
You need a list of what is on its way back, and what is late.
Grades that drive stock
A grade should decide where the unit goes, without a second entry.
Claims in one place
Money owed by marketplaces and couriers is easy to lose without a clear list.
No silent write-offs
A parcel should be flagged, not written off, until you decide.
Costs in your profit
Return costs should reach your profit figures.
Returns Management: your questions answered.
Do returned units go back on sale by themselves?
No. Returned units are held until someone decides what happens to them.
What is RTO?
RTO means return to origin: a parcel the courier brings back to you instead of delivering it.
What if a parcel comes back with no order?
Log it as a parcel with no order, then match it to an order, add it to stock, send it back or scrap it.
Can I give a late parcel more time?
Yes. Give it more days, receive it, or mark it lost.
What happens if a parcel marked lost turns up?
Receive it as usual. Its units come back, and a claim you have not filed yet is withdrawn for you.
Do I need Warehouse Management for returns?
No. Without it, returned units wait in Returned items for your decision. Warehouse Management adds Return QC with grading and claims.
When does a parcel turn overdue?
After 30 days by default. You can change this in your stock settings.
How can I reduce RTO?
Act on failed deliveries before the parcel comes back. On your own store, Automations can hold risky cash-on-delivery orders and confirm them on WhatsApp.
Close every return with a clear decision.
See how O2M fits the way your business works today.