Sign-in problems

Quick answers when you cannot sign in.

Overview

Quick fixes for the messages you may see when you cannot sign in.

Messages about your sign-in appear in red above the form.

Problem	What to do
Invalid email or password	Check the e-mail and Caps Lock, or reset your password
Try again in … countdown	Too many attempts: wait for the countdown, then try again or reset your password
No code e-mail	Check spam, then click Send a new code
Authenticator code refused	Use the newest code; set your phone's time to automatic
Lost phone with the authenticator app	E-mail support@o2m.in to reset your two-factor sign-in
Reset link no longer works	Request a new link; links expire after 30 minutes and work once
No reset e-mail	Check spam and the spelling of your e-mail address
Signed out unexpectedly	Sessions end after 24 hours of inactivity or after a password change; sign in again
Your account is disabled	Contact your company admin

E-mail support@o2m.in with your name, company and what you see on screen (a screenshot helps). Never send your password or a sign-in code.