FAQ
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FAQ
Common questions from new customers.
Overview
Answers to the questions new customers ask most often.
Questions and answers
I cannot see a page my colleague can see.
Your role does not include it, or the area is not enabled for your company. Ask your admin.
I did not get my sign-in details or invitation e-mail.
Check your spam folder and wait a few minutes. If it still has not arrived, contact support@o2m.in.
Will connecting a channel change my products on it?
No. Connecting reads your products and orders. Nothing on the channel changes until you publish from O2M.
Can I use O2M with only one channel?
Yes. You still get one product record, stock control, orders and reports, and you can add more channels later.
Can I change my SKU rules later?
Yes. New rules apply to products created after the change; existing SKUs stay as they are.
How do I get more users or an add-on?
Contact your O2M account manager.