Returned items
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Returned items
Decide what happens to every returned unit before it goes back on sale.
Overview
Returned items is the list of returned units waiting for a decision, for companies without Warehouse Management. A returned unit never goes back on sale by itself; someone confirms what came back.
Why use it
- Keep stock right when a return never actually arrives.
- Separate sellable returns from damaged ones.
- See returns waiting too long.
Before you begin
- Not shown when Warehouse Management is enabled; returns are graded in Returns QC instead.
Returns are always checked
A returned unit never goes back on sale by itself. It waits in QC hold until someone decides what to do with it. This keeps your stock right when a return never actually arrives.
Without Warehouse Management, returned units are listed in Stock → Inventory → Returned items. With Warehouse Management, returns are received and graded in Returns QC instead.
Deciding a return
For each returned item, choose:
- Add to stock: the unit is back and sellable. It becomes Available and channels are updated.
- Damaged: the unit came back but cannot be sold.
- Not received: the unit never arrived. It is written off.
Returns waiting more than 15 days are shown in red.