Payments received
Every payment and refund with its UTR, card and machine details, by mode, ready to match with your bank.
Overview
Payments received lists every payment and refund with its UTR, card and machine details, by mode, with an export to match with your bank.
Number boxes and charts
Pick the dates, and an outlet, counter or cashier if you want. The boxes show Received, Refunds, Net received and Typed by cashier: UPI and card payments the cashier typed in, not confirmed by a gateway or machine. Check these against your bank.
The charts show money received per day by mode, by outlet and by cashier.
A tab for each mode
Below the charts, UPI, Card, Cash, Gateway and Cheque and bank each list their payments with what was saved for them: UTR and transaction ID for UPI; RRN, approval code, card and machine for cards.
Confirmed by is a filter, not a button. It shows how each payment was recorded: Cash, Typed by cashier, Gateway, Machine or Recorded by hand (cheque or bank transfer).
With customer accounts, receipts from credit customers are listed too, with what they settled: invoices, the opening balance or an advance.
Export and match with your bank
Each tab exports its own payments with the filters you chose: Excel or CSV. The Excel file keeps UTRs and RRNs as text, and adds a Daily totals sheet by date, outlet and mode.
- 1Download your bank statement and the UPI tab's Excel for the same days.
- 2For each UPI credit in the bank, look up its UTR in the UTR column. A UTR in O2M that is not in the bank needs a look.
- 3For cards, compare each day's card total in Daily totals with what the machine company paid in. The difference is their fee.
Needs attention
Payments and refunds that need a decision wait at the top of the page.
| What you see | What to do |
|---|---|
| A payment after its request was cancelled or expired, or a second payment for one bill | Refund it at the gateway or on the machine, or record it, then Mark resolved with a note |
| A payment that could not be recorded, or found no bill | Run again |
| A refund made at your gateway | It is already taken off the bill. Goods came back or the price changed: Make credit note. Otherwise (overcharge, double payment, advance returned): Not a return, with the reason |
A refund of a double payment, or one that matches a return you made in O2M, settles itself and doesn't appear here.
Learn more about O2M Customers and Credit.