Questions and answers
Answers to common warehouse questions.
Overview
Answers to the questions customers ask most often about Warehouse Management.
Why can't I switch a warehouse to Warehouse Management?
Every unit must be in a bin and the warehouse needs active bins. The message lists what is missing. Put the unassigned units away first.
The order shows Shipped but stock still shows units held.
In a Warehouse Management warehouse, units leave at handover on a manifest, not when the channel says shipped. Add the parcel to a manifest and hand it over.
Received units are not showing on my channels.
Check whether the receipt was sent for a quality check (units are in QC hold until passed), or received with Hold from sale (release the receipt). Also check that the warehouse is sellable and linked to the channel location.
Can I undo a goods receipt or an adjustment?
Make an adjustment with the opposite change and a reason.
Why is a supplier invoice marked mismatch?
Its units, price, GST or GSTIN differ from the purchase order or the goods receipt. The invoice page lists the reasons. A mismatched invoice needs approval.
Why can't I return more units to the supplier?
A return from a goods receipt is limited to what was received minus what was already returned from it.
My warehouse limit was lowered. Will I lose stock?
No. You get five days' notice, can choose which warehouse closes, and are asked to move its stock to the Default warehouse.